FAQ

Frequently Asked Questions


  • Chevron down Is advance purchase required?
  • Advance purchase is recommended, and ghost tours often sell out quickly. To maximize your chances of getting the day and time you prefer, please book well in advance. Tickets can be purchased online or over the phone with a Visa, Mastercard or American Express.

  • Chevron down How long is the Key West Ghost and Mysteries Tour?
  • The tour generally takes between 90 minutes and 2 hours depending on the size of the group.

  • Chevron down How far do we have to walk?
  • The tour covers 4 short blocks, equal to about one city block. It’s over flat ground, and it’s a stroll, not a hike!

  • Chevron down Are children allowed on the tour?
  • Yes, this is a family-friendly tour. Children 12 and under can attend for a reduced price, and children under 5 can attend for free.

  • Chevron down Do we go inside the buildings?
  • Most of the haunted locations are outside; however, we do have at least one if not more places that we go inside. We also have exclusive access to the haunted gardens at the Oldest House.

  • Chevron down Do we go to the cemetery?
  • We do not go into the cemetery but you are more than welcome to visit during the daytime when it is open.

  • Chevron down Will we see ghosts?
  • There is a lot of spirit activity around the haunted locations that we’ll take you to. We encourage you to take pictures as most of the spirit activity will show up on your camera. At the end of the tour, you’ll have an opportunity to share your pictures with the Tour Guide. While we can’t guarantee that you’ll capture anything, it’s very likely that you will!

  • Chevron down What time do we have to be there for the tour?
  • Between 8:30 pm and 8:45 pm, the tour leaves promptly at 9 pm.

  • Chevron down What happens if it rains?
  • As long as it’s safe, we’ll go out. We provide our guests with rain gear in the event of rain.

  • Chevron down Can I bring my dog?
  • Yes, you may bring your well-behaved dog. Our last stop is inside, and you can’t take your dog inside, but the Tour Guide will tell you the story outside.

  • Chevron down Is the tour wheelchair accessible?
  • Yes, the tour is wheelchair accessible, except that the last stop has stairs. The tour guide will tell you the story outside if you are unable to get up the stairs.

  • Chevron down Where can I park my car?
  • Parking can be a few blocks away, so you need to allow extra time if you need to park your car. There is a small parking lot across Caroline Street from the check-in booth. There is also a parking lot at Mallory Square and several lots on Greene Street.

  • Chevron down Do you offer gift certificates?
  • Yes! We offer gift certificates, which are great options for many occasions. To purchase a gift certificate, Click Here.

  • Chevron down Do you offer group or private ghost tours?
  • Yes! Private tours are great for family reunions, corporate events, or a special date night. To talk about specifics, please contact us.